Real results from freight forwarders, art dealers, logistics companies, and e-commerce businesses using tradePhlo.
MacConnal-Mason is a family-owned art dealership specialising in the sale and movement of art pieces between countries. With over 120 years of experience, they regularly move artworks for exhibitions, sales, and purchases across borders. When HMRC replaced the CHIEF system with CDS, their customs clearance processes needed a complete overhaul. They required a system that could manage the complex movement of art — between bonded warehouses, temporary admission, and free circulation.
MacConnal-Mason adopted tradePhlo as their self-service declaration platform. Their team was trained on the system and began submitting import and export declarations directly, gaining complete control over their customs operations. The platform handled the full range of customs procedures their artwork required — duty suspension through bonded warehousing, temporary admission for exhibitions, and release to free circulation for sales.
"With tradePhlo customs management systems, we were able to effortlessly and efficiently create and manage imports of our artworks between Bonded Warehouse, Temporary Admission and Release to Free Circulation. tradePhlo team were very proficient in training and their continued support helped us take complete control of our customs operations, monitoring status of declarations in real-time, digitally sending supporting documents to HMRC for quick clearance, managing Duty/Tax payment using our Deferment Account; making saving of over 75% in comparison to using our agent." Julia McDaid — Customs Manager, MacConnal-Mason
EstoLink is a logistics company handling diverse goods across import and export operations, shipping parcels around the clock to destinations worldwide. They were using a customs agent, but the agent's fees and processing delays were becoming a significant expense. The customs declaration step was the most time-consuming part of their operations — counterproductive for a business where everything else was already automated.
After reviewing customs declaration software providers on the HMRC developer website, EstoLink chose tradePhlo for its ease of use, simplicity, and the control and visibility it provided. They moved their declarations in-house, using tradePhlo's workflow automation, digital document upload, and VAT/duty optimisation tools.
"We were recommended to funnel our declarations via tradePhlo because of the company's professionalism, fast response times, and speed of processing — and we haven't looked back since. The customs declaration part of the process was always the most time-consuming, which is completely counterproductive because everything else in our business is automated. After a quick review on the HMRC website, we were attracted by the ease of use, simplicity and uniqueness of the tradePhlo application and the control and visibility it provided." Albo Rando — Founder, EstoLink
Jaslyn Enterprise is a UK-based e-commerce business with 5,000+ products across over 40 categories. Brexit had a significant impact on their UK-EU trade, and the transition from CHIEF to CDS created major hurdles — especially for the import and export of perishable food and beverage products, where customers demand quick delivery with zero tolerance for customs delays.
Jaslyn turned to tradePhlo to navigate the complex regulatory requirements and maintain the operational excellence their customers expected. The platform gave them full control over customs procedures for imports and exports, reducing risks of delays and wastage of perishable goods.
"We understand that our customers demand quick and efficient delivery of their orders, with no tolerance for customs delays or errors due to incorrect paperwork or formalities for perishable goods. In this difficult situation, we have turned to tradePhlo to help us navigate complex regulatory requirements and achieve the operational excellence we are striving for." Lovepreet S Dhillon — CEO, Jaslyn Enterprise
"Customers require swift service with zero tolerance for customs delays from paperwork errors. This platform helps us achieve operational excellence." Pravin Sharma — Logistics Manager, Aerospheres
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